Abbott Israel Nutrition Divisions is looking for a Contact Center Representative responsible for providing professional support mainly via phone assistance to clients on infant and adult nutrition products in accordance with company practice and guidelines
Job Summary
Abbott Israel Nutrition Divisions is looking for a Contact Center Representative responsible for providing professional support mainly via phone assistance to clients on infant and adult nutrition products in accordance with company practice and guidelines.
This role offers career development with an international company recognized globally as a great place to work and for diversity, working mothers, female executives, and scientists.
The position involves answering incoming calls, responding to customer inquiries via multiple channels, documenting conversations using a CRM system, and participating in additional activities such as mentoring and joint projects.
Matching Summary
Abbott Israel Nutrition Divisions is looking for a Contact Center Representative responsible for providing professional support mainly via phone assistance to clients on infant and adult nutrition products in accordance with company practice and guidelines.
Skills & Requirements
Must-have
Phone assistance to clients
Customer inquiry response
CRM documentation
Complaint handling process
Team collaboration and mentoring
Work under pressure
Service oriented
Nice-to-have
Good level of English
Assertiveness and accuracy
Ability to receive feedback
Participation in professional training
Statistical analysis involvement
Representation at conferences
Key Requirements
BSC Nutrition Science or Public-Health Nurse experience