Sr. Customer Success Manager - London, Uk

Cockroachlabs

London, United Kingdom
Remote
Customer relationship management
Drive product adoption and expansion
Manage strategic accounts end to end
Our Customer Success Managers are trusted advisors to enterprise customers, owning the relationship from onboarding through long-term value realization

Job Summary

  • Our Customer Success Managers are trusted advisors to enterprise customers, owning the relationship from onboarding through long-term value realization.
  • You own the customer’s path to value realization and ensure customers achieve tangible value from CockroachDB.
  • Cockroach Labs is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce.

Matching Summary

Our Customer Success Managers are trusted advisors to enterprise customers, owning the relationship from onboarding through long-term value realization.

Skills & Requirements

Must-have

  • Customer relationship management
  • Drive product adoption and expansion
  • Manage strategic accounts end to end
  • Lead Executive Business Reviews
  • Understand database technologies

Nice-to-have

  • Advocate internally for the customer
  • Connect customer pain points to solutions
  • Proactive risk management

Key Requirements

  • 6 - 8 years of experience
  • 3+ years managing high-value accounts
  • Experience working with sales teams
  • Knowledge of databases and distributed systems

Work Rights

Must be based in London, UK

Tailored Resume

Cover Letter