Client Communications Manager

VANGUARD AUSTRALIA

United Kingdom
Hybrid (3 days in-office: tuesday, wednesday, thursday)
Develop client communication strategy
Martech stack development
Manage communication risk
Vanguard Australia is seeking a Client Communications Manager to develop and oversee communication strategies for UK Personal Investor clients. The role requires a skilled communicator with experience in financial services, marketing technology, and strong project management abilities, while also promoting Vanguard's values and enhancing client engagement

Job Summary

  • The Client Communications Manager is responsible for developing, implementing, and overseeing effective communication strategies for Vanguard UK Personal Investor Clients.
  • Develop and execute client communication plans to support UKPI business objectives and drive client engagement, increased satisfaction and client value.
  • Lead a team of two communications specialists. Train and support team members and communication owners across the business to drive consistency and best practices for client interaction and communications.

Matching Summary

Match Score: 85

Vanguard Australia is seeking a Client Communications Manager to develop and oversee communication strategies for UK Personal Investor clients. The role requires a skilled communicator with experience in financial services, marketing technology, and strong project management abilities, while also promoting Vanguard's values and enhancing client engagement.

Skills & Requirements

Must-have

  • Develop client communication strategy
  • MarTech stack development
  • Manage communication risk
  • Client feedback analysis
  • Incident communication management
  • Lead communications team

Nice-to-have

  • Strategic thinker
  • Client-focused mindset
  • Adaptability and learning
  • Foster loyalty and advocacy

Key Requirements

  • Previous financial services client communications management experience
  • Marketing Technology, CRM and communication platforms understanding
  • Exceptional written and verbal communication skills
  • Strong organizational and project management abilities
  • Handle confidential information with discretion

Work Rights

Not specified

Tailored Resume

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