Assistant Vice President, Gt-tss, Consumer & Digital (operations - Incident & Problem Management (lead) )
CIMB Bank
Malaysia, Malaysia
On-site
Itil best practices
Incident & problem management
Service disruption resolution
Responsible for providing strategic leadership, governance, and continual improvement of IT Service Management (ITSM) processes in alignment with CIMB’s Service Management Model and ITIL best practices
Job Summary
Responsible for providing strategic leadership, governance, and continual improvement of IT Service Management (ITSM) processes in alignment with CIMB’s Service Management Model and ITIL best practices.
Oversees and drives the effectiveness of Incident and Problem Management functions to ensure consistent, efficient, and high-quality resolution of service disruptions, as well as proactive identification and elimination of root causes.
Acts as the process owner and subject matter expert (SME), ensuring that standardized ITIL-based methods, procedures, and metrics are effectively implemented and continuously optimized.
Matching Summary
Responsible for providing strategic leadership, governance, and continual improvement of IT Service Management (ITSM) processes in alignment with CIMB’s Service Management Model and ITIL best practices.