Base: $113,800 - $192,200 usd depending on locatio...
Fully remote
7+ years customer facing services role
Executive level issue resolution
Crm and customer success platform experience
This role supports Large Enterprise customers in the Retail, Hospitality, and Transportation industries by ensuring quality service and operational performance
Job Summary
This role supports Large Enterprise customers in the Retail, Hospitality, and Transportation industries by ensuring quality service and operational performance.
The Customer Success Manager acts as a liaison between product management and customers to communicate roadmaps and drive solution adoption.
Workday offers a flexible work approach requiring at least half of the time to be spent in-office or in the field with customers.
Matching Summary
This role supports Large Enterprise customers in the Retail, Hospitality, and Transportation industries by ensuring quality service and operational performance.
Salary
Base: $113,800 - $192,200 USD depending on location; Bonus/Equity: Eligible for Workday Bonus Plan or role-specific commission/bonus and annual refresh stock grants; Benefits: Comprehensive benefits package including health and wellness support
Skills & Requirements
Must-have
7+ years customer facing services role
Executive level issue resolution
CRM and customer success platform experience
Complex software or SaaS environment management
Strategic success plan development
Nice-to-have
Consumption-based revenue model experience
Strong verbal and written communication skills
Ability to chair meetings with executive leadership
Collaboration across corporate functions
Sun-drenched optimism and drive
Key Requirements
Bachelor degree or equivalent work experience
7+ years in customer facing services role
Experience managing escalated issues at executive levels