Quality Specialist - Contact Center, Au/uk Support

Eucalyptus

Makati, Philippines
On-site
Audit patient support interactions
Produce weekly qa reports
Analyze qa results and support metrics
This role plays a critical part in ensuring our patients receive consistently high‑quality, empathetic support as we scale by auditing interactions and driving continuous improvement

Job Summary

  • This role plays a critical part in ensuring our patients receive consistently high‑quality, empathetic support as we scale by auditing interactions and driving continuous improvement.
  • You will analyze QA results and support metrics to identify patterns and propose actionable improvements, while also maintaining and optimizing workflows.
  • Eucalyptus is on a mission to make good health last a lifetime, offering a growing family of digital healthcare clinics and aiming to support 1 million patients globally.

Matching Summary

This role plays a critical part in ensuring our patients receive consistently high‑quality, empathetic support as we scale by auditing interactions and driving continuous improvement.

Skills & Requirements

Must-have

  • Audit patient support interactions
  • Produce weekly QA reports
  • Analyze QA results and support metrics
  • Maintain and optimize macros, templates, workflows
  • Customer-centric mindset
  • Assess tone, empathy, communication quality

Nice-to-have

  • Drive continuous improvement
  • Partner with Learning and Knowledge Management
  • Collaborate with cross-functional partners
  • Experience in process improvement
  • Experience in customer support operations

Key Requirements

  • 4-5 years experience in quality control
  • Fast-paced customer centric environment experience
  • Analytical and reporting skills
  • Strong communication skills
  • Hybrid work setup (2-3x per week on-site)

Work Rights

Not specified

Tailored Resume

Cover Letter