Base: $88,000.00-$110,000.00; bonus/equity: not sp...
5+ years healthcare experience
2+ years patient experience domain
Prior clinical experience required
The Patient Experience Administrator is responsible for managing health system strategic initiatives to enhance the patient experience as measured by HCAHPS and CMS Star Ratings
Job Summary
The Patient Experience Administrator is responsible for managing health system strategic initiatives to enhance the patient experience as measured by HCAHPS and CMS Star Ratings.
This role requires prior clinical experience and the ability to coach front-line healthcare staff on best practices such as frequent nurse rounds.
The position involves compiling data on training program impacts and managing fiscal planning while working closely with network leaders and campus-based clinical teams.
Matching Summary
The Patient Experience Administrator is responsible for managing health system strategic initiatives to enhance the patient experience as measured by HCAHPS and CMS Star Ratings.
Salary
Base: $88,000.00-$110,000.00; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
5+ years healthcare experience
2+ years patient experience domain
Prior clinical experience required
Data analysis skills for performance measures
Project management and team leadership
Nice-to-have
Masters degree preferred
Cultural humility and empathy
Excellent written communication skills
Ability to work in diverse environments
Experience with CMS Star Ratings
Key Requirements
Bachelor's Degree Required
Masters Preferred
5+ years total experience
2+ years in clinical healthcare or patient experience
Strong organizational and project management skills