Préposé(e), Service À La Clientèle / Guest Service Representative

JLL

Montreal, Canada
Point-of-sale system experience
Bilingual french/english communication
Customer service excellence
As a Guest Services Representative, you will be the face of exceptional customer service at our shopping centre, creating memorable experiences for shoppers and retailers

Job Summary

  • As a Guest Services Representative, you will be the face of exceptional customer service at our shopping centre, creating memorable experiences for shoppers and retailers.
  • You will serve as a knowledgeable resource for all centre services, amenities, and promotional activities, ensuring every interaction reflects JLL's commitment to outstanding service delivery.
  • This position offers the opportunity to directly impact customer satisfaction and contribute to the vibrant atmosphere of a dynamic retail environment.

Matching Summary

As a Guest Services Representative, you will be the face of exceptional customer service at our shopping centre, creating memorable experiences for shoppers and retailers.

Skills & Requirements

Must-have

  • Point-of-sale system experience
  • Bilingual French/English communication
  • Customer service excellence
  • Fast-paced environment multitasking
  • Conflict resolution skills

Nice-to-have

  • Retail or hospitality experience
  • Multilingual communication skills
  • Computer proficiency
  • Familiarity with mall operations
  • Solution-focused interpersonal style

Key Requirements

  • High school diploma or equivalent
  • Previous cash handling experience
  • Accurate transaction processing
  • Flexible availability for shifts
  • Ability to work weekends and holidays

Work Rights

Not specified

Tailored Resume

Cover Letter