Salesforce Developer - Service Cloud

Altera

Penang, Malaysia
Salesforce service cloud
Experience cloud communities
Apex development
The Salesforce Application Developer will be responsible for designing, developing, and supporting scalable solutions across Service Cloud & Experience Cloud communities, focusing on building and enhancing Service Cloud automation processes and customer/partner portal experiences

Job Summary

  • The Salesforce Application Developer will be responsible for designing, developing, and supporting scalable solutions across Service Cloud & Experience Cloud communities, focusing on building and enhancing Service Cloud automation processes and customer/partner portal experiences.
  • Key responsibilities include designing and developing custom Salesforce solutions, building and customizing Lightning Web Components (LWC), Apex classes, triggers, Flows, and REST APIs, and implementing AI/Agentic capabilities in Experience Cloud portals.
  • The ideal candidate brings an AI-first mindset, leveraging Salesforce AI and Agentic AI tools to enable intelligent customer engagement, predictive performance insights, dynamic content delivery within community portals, and automation of onboarding and case management workflows.

Matching Summary

The Salesforce Application Developer will be responsible for designing, developing, and supporting scalable solutions across Service Cloud & Experience Cloud communities, focusing on building and enhancing Service Cloud automation processes and customer/partner portal experiences.

Skills & Requirements

Must-have

  • Salesforce Service Cloud
  • Experience Cloud communities
  • Apex development
  • Lightning Web Components
  • Salesforce platform capabilities
  • AI-first mindset
  • Einstein AI

Nice-to-have

  • Agentic AI tools
  • generative AI for content creation
  • Agile development methodologies
  • version control tools

Key Requirements

  • 8+ years of Salesforce development experience
  • Service Cloud and Experience Cloud expertise
  • Apex, SOQL/SOSL, Governor Limits, Declarative Automation, Web Services
  • Lightning components development (Aura and LWC)
  • Experience developing and customizing Experience Cloud (Communities) portals
  • Salesforce API integration and authentication methods
  • Salesforce certifications preferred

Work Rights

Not specified

Tailored Resume

Cover Letter