The Institutional Customer Service Manager is responsible for providing clients with resolutions and support in coordination with the Institutional Customer Service team
Job Summary
The Institutional Customer Service Manager is responsible for providing clients with resolutions and support in coordination with the Institutional Customer Service team.
This role manages a portfolio of high-profile clients, ensuring queries are acknowledged, investigated, and resolved timely and professionally.
The position involves advising on process improvements, maintaining regulatory knowledge, and driving compliance to safeguard the firm and its clients.
Matching Summary
The Institutional Customer Service Manager is responsible for providing clients with resolutions and support in coordination with the Institutional Customer Service team.
Skills & Requirements
Must-have
Institutional customer service experience
Handling SWIFT messaging
Payments and cash management knowledge
Client portfolio management
Customer issue resolution
Process improvement advocacy
Nice-to-have
Project management skills
Strong communication and influencing
Analytical and investigative skills
Risk management awareness
Team coaching and escalation point
Key Requirements
3-8 years institutional customer service experience
Proficiency in SWIFT messaging
Relevant banking experience in payments and cash management