Mews is seeking a Fintech Operations Director to lead and scale their payments operations as they experience rapid growth. The ideal candidate will have extensive experience in fintech and payments, with a strong focus on operational leadership and regulatory compliance
Job Summary
This is a critical leadership role for the Fintech organization at Mews, seeking an experienced payments and fintech operations leader to build and scale the operational backbone of our global Fintech business.
The role requires a unique blend of strategic leadership and hands-on operational execution, ensuring that payment operations, first-line compliance activities, and fraud management capabilities are robust, efficient, and aligned with regulatory expectations.
Mews has been named Best PMS of 2025 and twice recognized as a Best Place to Work in Hotel Tech, offering benefits like participation in the company share program, best-in-class parental leave, and unlimited paid holiday.
Matching Summary
Match Score: 85
Mews is seeking a Fintech Operations Director to lead and scale their payments operations as they experience rapid growth. The ideal candidate will have extensive experience in fintech and payments, with a strong focus on operational leadership and regulatory compliance.
Skills & Requirements
Must-have
Fintech operations strategy
Payment operations across all rails
Fraud and risk operations
Chargeback and dispute operations
First-line compliance operations
Build and develop a high-performing team
Continuous improvement and automation
Nice-to-have
Strategic leadership
Hands-on operational execution
Ambitious, tenacious, and passionate
Key Requirements
8+ years operational leadership in payments, fintech, or regulated financial services
Proven ownership of payment operations end-to-end
Experience leading fraud and first-line compliance teams
Track record of using data, automation, and modern tooling
Strong understanding of payment rails and fraud/monitoring tools
Demonstrated ability to build and lead teams of ~15+ people
Excellent stakeholder management and communication skills