Product Manager – Scams (complaints & Resolution)

CommBank

Sydney, Australia
Product manager experience
Scams or complaints journey
Problem framing and discovery
You will help build scalable scams identification, lodgement and resolution experiences at pace, in a changing regulatory landscape

Job Summary

  • You will help build scalable scams identification, lodgement and resolution experiences at pace, in a changing regulatory landscape.
  • You’ll help shape how scam complaints are lodged, triaged and resolved, balancing customer fairness, risk and operational sustainability.
  • Support the implementation of upcoming ACMA scam prevention framework and AFCA receiving bank rule, enabling CBA and non‑CBA customers to lodge scam complaints with CBA.

Matching Summary

You will help build scalable scams identification, lodgement and resolution experiences at pace, in a changing regulatory landscape.

Skills & Requirements

Must-have

  • Product Manager experience
  • Scams or complaints journey
  • Problem framing and discovery
  • Customer-first mindset
  • Data analysis and insights
  • Cross-functional collaboration

Nice-to-have

  • Financial services experience
  • Risk lens and governance
  • Continuous discovery practice
  • Outcome-led delivery

Key Requirements

  • Experience as a Product Manager
  • Tertiary qualification in business

Work Rights

Not specified

Tailored Resume

Cover Letter