Troubleshoot windows pc and macintosh operating systems
Resolve office 365 outlook and teams issues
Manage ip networks and remote connectivity vpn rds
Mspark is seeking an IT Help Desk Technician to provide Level 1 and Level 2 technical support for its employees in Helena, AL. The role involves troubleshooting hardware and software issues and managing technical support through a ticketing system
Job Summary
Mspark is a pioneering data and marketing technology company that bridges the gap between targeted marketing and real-world impact.
The Help Desk Technician serves as the first contact for customers needing technical assistance via phone, email, or in person.
This onsite role requires supporting all Mspark employees at all facilities with Level 1 and Level 2 technical support within the ticketing system.
Matching Summary
Match Score: 85
Mspark is seeking an IT Help Desk Technician to provide Level 1 and Level 2 technical support for its employees in Helena, AL. The role involves troubleshooting hardware and software issues and managing technical support through a ticketing system.
Skills & Requirements
Must-have
Troubleshoot Windows PC and Macintosh operating systems
Resolve Office 365 Outlook and Teams issues
Manage IP networks and Remote Connectivity VPN RDS
Enter track and resolve tickets in ticketing system
Support Azure Cloud and Mobile Devices
Nice-to-have
Detail oriented with good communication skills
Ability to multitask activities and tasks
Experience working in a call center environment
Computer imaging and new employee onboarding experience
Key Requirements
4 Year Bachelor's Degree in Information Technology Discipline
Significant work experience and proven competency in specialty areas
Monday to Friday 8-5pm schedule with some on-call work