Not specified; not specified; comprehensive total ...
8+ years international customer service voice experience
Disability claim adjudication domain expertise
Root cause analysis of client performance issues
The role requires a domain expert responsible for operational performance, meeting contractual standards, and delivering timely customer service across multiple mediums
Job Summary
The role requires a domain expert responsible for operational performance, meeting contractual standards, and delivering timely customer service across multiple mediums.
Candidates must possess at least eight years of experience in international voice customer service with specific expertise in disability claim adjudication.
Alight offers a comprehensive total rewards package including health coverage, retirement plans, and continuing education opportunities for employees.
Matching Summary
The role requires a domain expert responsible for operational performance, meeting contractual standards, and delivering timely customer service across multiple mediums.
Salary
Not specified; Not specified; Comprehensive total rewards package including health coverage and retirement
Skills & Requirements
Must-have
8+ years international customer service voice experience
Disability claim adjudication domain expertise
Root cause analysis of client performance issues
Evening/night shift availability 5 PM to 6 AM IST
Process documentation and SOP writing skills
Nice-to-have
Knowledge of Absence platform tools
Ability to innovate for continuous process improvement
Strong numerical and analytical problem-solving skills
Experience transitioning new work processes
Mentoring and training fresh staff members
Key Requirements
Graduate degree (BA, B.Com, BCA) with no gaps or failures
Minimum 8 years of work experience in international voice customer service
Required experience in disability claim adjudication
Authorization to work without future visa sponsorship required
Work Rights
Must have work authorization in the employing country without requiring future sponsorship