Senior Operational Excellence Manager

Xometry

North Bethesda, MD, United States
Base: $81,000 - $105,000 annually; bonus/equity: a...
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Analyze operational data
Identify inefficiencies
Drive process improvements
** Xometry is searching for a Senior Operational Excellence Manager to enhance operational efficiency and customer satisfaction through data analysis and strategic process improvements. Ideal candidates should possess over seven years of relevant experience and demonstrate strong analytical and communication skills. **

Job Summary

  • Partner cross-functionally with Customer & Partner Support, Partner Network Management, and other operational teams to drive scalable process improvements and create standards.
  • Conduct in-depth analysis of operational metrics, KPIs, and customer experience data to uncover trends, inefficiencies, and root causes of issues.
  • Design and implement standardized procedures and documentation across teams to promote consistency, compliance, and quality.

Matching Summary

Match Score: 75

** Xometry is searching for a Senior Operational Excellence Manager to enhance operational efficiency and customer satisfaction through data analysis and strategic process improvements. Ideal candidates should possess over seven years of relevant experience and demonstrate strong analytical and communication skills. **

Salary

Base: $81,000 - $105,000 annually; Bonus/Equity: annual bonus; Benefits: competitive benefits package, including 401(k) match, medical, dent

Skills & Requirements

Must-have

  • Analyze operational data
  • Identify inefficiencies
  • Drive process improvements
  • Cross-functional collaboration
  • Develop standardized procedures
  • Change management guidance

Nice-to-have

  • Strategic thinker and hands-on executor
  • Foster a culture of continuous improvement
  • Data-first approach to operational strategy

Key Requirements

  • 7+ years of experience
  • Proficiency in Excel/Google Sheets, SQL, BI dashboards
  • Experience with CRM/ticketing platforms
  • Background in SaaS, marketplace, or partner-led businesses

Work Rights

Not specified

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