The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements
Job Summary
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Essential functions include ensuring service delivered meets contractual Key Performance Indicators (KPIs) and clarifying customer requirements to provide appropriate resolutions.
Candidates must be dependable with strong attention to detail and possess the ability to rotate shifts as needed.
Matching Summary
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Skills & Requirements
Must-have
Strong customer service orientation
Ability to work in fast-paced environment
Effective written and verbal communication
Nice-to-have
Demonstrate empathy with customers
Skilled in multi-tasking and adaptability
Patience in all customer contact situations
Key Requirements
High school diploma required
Three to six months of relevant experience preferred
Strong computer navigation skills and PC knowledge