Senior Application Support Engineer – Operations

Lilly

Not specified; not specified; benefits adjusted fo...
4-6 years application support experience
Aws cloudwatch monitoring and logging
Postgresql and redis database knowledge
This role serves as the escalation point for L2 support and customer queries within a global healthcare leader

Job Summary

  • This role serves as the escalation point for L2 support and customer queries within a global healthcare leader.
  • The team utilizes pioneering technologies to advance drug discovery and connected clinical trials while ensuring product quality.
  • Candidates must be available for non-standard work hours including shifts from 6AM to 2PM and 2PM to 11PM.

Matching Summary

This role serves as the escalation point for L2 support and customer queries within a global healthcare leader.

Salary

Not specified; Not specified; Benefits adjusted for non-standard hours where applicable

Skills & Requirements

Must-have

  • 4-6 years application support experience
  • AWS CloudWatch monitoring and logging
  • PostgreSQL and Redis database knowledge
  • React and Node.js frontend/backend debugging
  • Incident management and Root Cause Analysis
  • RESTful API integration troubleshooting

Nice-to-have

  • Experience in regulated healthcare industries
  • Knowledge of GDPR and HIPAA compliance
  • Agile methodology and SDLC exposure
  • Scripting skills in Bash, Python, or JavaScript
  • Continuous improvement mindset

Key Requirements

  • Bachelor's degree in computer science or related field
  • 4-6 years experience in application support or software engineering
  • Availability for flexible shifts including weekends and holidays

Work Rights

Not specified

Tailored Resume

Cover Letter