Customer Success Engineer

DARKTRACE AUSTRALIA PTY

Singapore, Singapore
**
Technical product solutions expertise
Cybersecurity knowledge
Cloud networking (aws, azure, gcp)
** Darktrace Australia is seeking a Customer Success Engineer to join their Customer Experience team in Singapore. The role focuses on providing technical solutions to existing customers, ensuring the successful adoption of Darktrace's cybersecurity platform, and requires strong knowledge of cybersecurity and excellent communication skills. **

Job Summary

  • Darktrace is a global leader in AI for cybersecurity protecting nearly 10,000 organizations from unknown threats using its proprietary AI.
  • The Customer Success Engineer role is a critical customer-facing technical position focused on supporting adoption and value delivery of the Darktrace platform.
  • The role requires collaboration with internal teams and customers to ensure customer needs are met and to sustain renewal and growth of accounts.

Matching Summary

Match Score: 75

** Darktrace Australia is seeking a Customer Success Engineer to join their Customer Experience team in Singapore. The role focuses on providing technical solutions to existing customers, ensuring the successful adoption of Darktrace's cybersecurity platform, and requires strong knowledge of cybersecurity and excellent communication skills. **

Skills & Requirements

Must-have

  • Technical product solutions expertise
  • Cybersecurity knowledge
  • Cloud networking (AWS, Azure, GCP)
  • Customer-facing technical role
  • Deployment architecture reviews
  • Strong communication skills

Nice-to-have

  • Consultative customer guidance
  • Presentation skills
  • Mentorship abilities
  • Experience with Email Security
  • Incident Response knowledge
  • Cloud Security Architecture experience

Key Requirements

  • 2+ years relevant experience
  • Cybersecurity industry experience preferred
  • Relevant Darktrace and external certifications
  • Confident polished communicator

Work Rights

Not specified

Tailored Resume

Cover Letter