Csr

Glass America

Streetsboro, OH, US
On-site
Handle customer interactions in person and phone
Schedule customer appointments with urgency
Maintain communication with technicians
Glass America is seeking a Customer Service Representative (CSR) for their Streetsboro, OH location. The CSR will play a crucial role in supporting shop operations and ensuring customer satisfaction while benefiting from a variety of employment perks

Job Summary

  • As a Customer Service Representative (CSR), you are a key member of Glass America’s shop operations team and instrumental in our overall success.
  • You will have a direct impact on how efficient and effective our team is, day in and day out.
  • Full-Time (30 or more hours per week) employees enjoy 80 hours of accrued paid time off annually, 80 hours of paid parental leave, and 6 paid holidays annually.

Matching Summary

Match Score: 85

Glass America is seeking a Customer Service Representative (CSR) for their Streetsboro, OH location. The CSR will play a crucial role in supporting shop operations and ensuring customer satisfaction while benefiting from a variety of employment perks.

Skills & Requirements

Must-have

  • Handle customer interactions in person and phone
  • Schedule customer appointments with urgency
  • Maintain communication with technicians
  • Utilize software for customer records
  • Provide quotes on services
  • Assist dispatch/parts team when needed

Nice-to-have

  • Positive demeanor and reliable worker
  • Process driven with inventory understanding

Key Requirements

  • Experience organizing high volume calls/emails
  • Comfortable in customer-facing role
  • High aptitude for technology and data entry
  • General knowledge of automobile functions
  • Ability to work Saturdays and overtime
  • Auto Parts and/or Dispatcher experience desirable

Work Rights

Not specified

Tailored Resume

Cover Letter