Experience with crm and customer success platforms
Workday Inc. is seeking a Senior Customer Success Manager to oversee enterprise-level support and service activities for large enterprise customers, particularly in the Retail, Hospitality, and Transportation industries. The ideal candidate should have extensive experience in customer-facing roles, particularly in consulting or account management, and possess strong communication and relationship-building skills
Job Summary
The Customer Success Manager plans and oversees enterprise-level support activities for Large Enterprise customers in Retail, Hospitality, and Transportation.
This role acts as a liaison between product management and the customer to communicate the Workday roadmap and drive solution adoption.
Workday offers a flexible work approach requiring at least 50% time in-office or in the field, along with competitive base pay and equity grants.
Matching Summary
Match Score: 85
Workday Inc. is seeking a Senior Customer Success Manager to oversee enterprise-level support and service activities for large enterprise customers, particularly in the Retail, Hospitality, and Transportation industries. The ideal candidate should have extensive experience in customer-facing roles, particularly in consulting or account management, and possess strong communication and relationship-building skills.
Salary
Base: $113,800 - $170,800 USD (Atlanta); Additional locations: $108,200 - $192,200 USD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants
Skills & Requirements
Must-have
7+ years customer facing services role
Issue resolution and escalation management
Experience with CRM and customer success platforms