Night Audit / Réceptionniste De Nuit Ang/fr H/f - Remplacement

Sofitel Sydney Wentworth

Brussels, Belgium
On-site
Perform guest check-ins and check-outs
Handle guest requests and concierge services
Answer telephone and manage wake-up calls
Perform check-ins of guests arriving late and show them to their room, handle early check-outs, closing the guest account, and assist guests with concierge services

Job Summary

  • Perform check-ins of guests arriving late and show them to their room, handle early check-outs, closing the guest account, and assist guests with concierge services.
  • Ensure the guest satisfaction at all times, be aware and warn security if any suspicious person enters the lobby, and orientate the guests in case of fire or any other emergency.
  • Benefits include a meal per day, uniform cleaning, hospitalization insurance, transport cost reimbursement, a discovery package, and an Accor Welcome card.

Matching Summary

Perform check-ins of guests arriving late and show them to their room, handle early check-outs, closing the guest account, and assist guests with concierge services.

Skills & Requirements

Must-have

  • Perform guest check-ins and check-outs
  • Handle guest requests and concierge services
  • Answer telephone and manage wake-up calls
  • Ensure guest satisfaction at all times
  • Accurate accounting and manager reports
  • Check daily operations and correct discrepancies

Nice-to-have

  • Open minded and culturally sensitive
  • Proactive and guest-minded attitude
  • Ambitious and willing to upsell
  • Ability to listen and follow up

Key Requirements

  • Multilingual (English and French required)
  • Previous experience at the Front Office
  • Diploma in hospitality preferred
  • Proven experience in the hotel industry
  • Ability to work with computers and basic software

Work Rights

Not specified

Tailored Resume

Cover Letter