Customer Resolution Group (crg), Ups Bollnäs (vikariat)

Ibstock

Bollnäs, Sweden
Fully onsite
Minimum one year ups customer service experience
Excellent swedish and english language skills
Strong proficiency in excel
UPS is seeking a temporary employee for their Customer Resolution Group in Bollnäs, Sweden, who is passionate about providing high-quality customer service in a fast-paced environment. The role involves handling customer inquiries via email and phone, with a strong emphasis on problem-solving and service excellence

Job Summary

  • The role involves handling incoming customer inquiries via email regarding problems and questions from UPS customers globally.
  • Responsibilities include package tracking, credit processing, complaints, and answering phone calls during peak times.
  • This is a full-time fixed-term position with flexible working hours between 08:00 and 19:00.

Matching Summary

Match Score: 85

UPS is seeking a temporary employee for their Customer Resolution Group in Bollnäs, Sweden, who is passionate about providing high-quality customer service in a fast-paced environment. The role involves handling customer inquiries via email and phone, with a strong emphasis on problem-solving and service excellence.

Skills & Requirements

Must-have

  • Minimum one year UPS Customer Service experience
  • Excellent Swedish and English language skills
  • Strong proficiency in Excel

Nice-to-have

  • High-class service orientation
  • Ability to work in high tempo environment
  • Structured and stress-resistant approach
  • Strong desire to do good work

Key Requirements

  • One year of UPS Customer Service experience
  • Very good knowledge of UPS services and internal systems
  • Background check required due to security classification

Work Rights

Not specified

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