Senior Manager, Customer Success – Specialized Products

Workday

Atlanta, Georgia, United States
Base: $153,100 - $229,700 usd (atlanta); base: $14...
Fully remote
8+ years customer success experience
5+ years people leadership experience
Enterprise customer management
This role leads a team of CSMs focused on driving product adoption, value realization, and retention for Workday's innovative AI-enabled products

Job Summary

  • This role leads a team of CSMs focused on driving product adoption, value realization, and retention for Workday's innovative AI-enabled products.
  • The position requires operationalizing Customer Success by designing playbooks and engagement models tailored to emerging AI solutions.
  • Candidates must demonstrate executive presence to lead high-visibility conversations with senior leaders regarding ROI and responsible AI adoption.

Matching Summary

This role leads a team of CSMs focused on driving product adoption, value realization, and retention for Workday's innovative AI-enabled products.

Salary

Base: $153,100 - $229,700 USD (Atlanta); Base: $145,500 - $258,400 USD (Other US); Bonus/Equity: Eligible for bonus plan and stock grants; Benefits: Comprehensive benefits package described

Skills & Requirements

Must-have

  • 8+ years Customer Success experience
  • 5+ years people leadership experience
  • Enterprise customer management
  • AI-enabled product knowledge
  • Executive business reviews

Nice-to-have

  • Consulting background
  • Value-focused engagement
  • Strategic program development
  • Ambiguous environment adaptability
  • Data-driven decision making

Key Requirements

  • 8+ years in Customer Success or Strategy
  • 5+ years of people leadership
  • Experience with enterprise customers
  • Background in AI-enabled products

Work Rights

Not specified

Tailored Resume

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