Manager, Field Service

Stryker Corporation

Multiple Locations
$102,600 - $171,000 usd annual py
On-site
Supervises field engineers and technicians
Diagnosing and repairing equipment
Customer installation and training
Oversees the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing equipment, sophisticated computer systems, software systems/applications, or networking and wireless networking systems

Job Summary

  • Oversees the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing equipment, sophisticated computer systems, software systems/applications, or networking and wireless networking systems.
  • This position is a first line supervisor or manager with primary responsibility for providing guidance, such as delegating work assignments to direct employees.
  • Responsible for building and engaging a field service team to meet and exceed defined performance objectives.

Matching Summary

Oversees the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing equipment, sophisticated computer systems, software systems/applications, or networking and wireless networking systems.

Salary

$102,600 - $171,000 USD Annual

Skills & Requirements

Must-have

  • supervises field engineers and technicians
  • diagnosing and repairing equipment
  • customer installation and training
  • managing field service schedule
  • driving service revenue

Nice-to-have

  • customer and sales expectation management
  • process improvement projects
  • compliance with quality system

Key Requirements

  • 8+ years of supervisory & relevant experience
  • Bachelor's Degree required
  • Heavy work: Exerting up to 50 pounds of force occasionally

Work Rights

Not specified

Tailored Resume

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