Workforce Management Administrator

United Rentals

Fully remote
Strong analytical skills
Customer service skills
Experience in a contact center
United Rentals is seeking a Workforce Management Administrator to oversee the performance of its Customer Care Center, ensuring service goals are met through effective monitoring and communication. The role is fully remote and requires a candidate with experience in contact centers and workforce management, along with strong analytical and communication skills

Job Summary

  • United Rentals is the world’s largest equipment rental provider, offering great opportunities for career growth.
  • The Workforce Management Administrator will monitor and manage Customer Care Center performance to meet service goals.
  • The company is committed to providing best-in-class benefits and a supportive culture.

Matching Summary

Match Score: 85

United Rentals is seeking a Workforce Management Administrator to oversee the performance of its Customer Care Center, ensuring service goals are met through effective monitoring and communication. The role is fully remote and requires a candidate with experience in contact centers and workforce management, along with strong analytical and communication skills.

Skills & Requirements

Must-have

  • Strong analytical skills
  • Customer service skills
  • Experience in a contact center

Nice-to-have

  • Team player with remote supervision
  • Positive interactions with management
  • Creative thinking under pressure

Key Requirements

  • Minimum 2 years' experience in a contact center
  • Minimum 1 year experience in a WFM role
  • High School diploma or equivalent

Work Rights

Not specified

Tailored Resume

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