This role supports Service Operations by performing operational activities related to Service Level Management, Metrics & Reporting, and Continual Improvement tracking
Job Summary
This role supports Service Operations by performing operational activities related to Service Level Management, Metrics & Reporting, and Continual Improvement tracking.
The position requires consolidating data for service metrics, ensuring accurate SLA calculations, and maintaining governance evidence across IT service operations.
Kyndryl offers a flexible, hybrid-friendly culture with comprehensive well-being programs and access to cutting-edge learning opportunities from Microsoft, Google, and Amazon.
Matching Summary
This role supports Service Operations by performing operational activities related to Service Level Management, Metrics & Reporting, and Continual Improvement tracking.
Skills & Requirements
Must-have
ITIL 4 concepts understanding
ServiceNow reporting experience
Excel data consolidation skills
SLA tracking and calculation
Documentation management in SharePoint
Nice-to-have
Bachelor's degree in IT or related field
ITIL 4 Foundation certification
Experience with dashboards and visualization tools
Strong organizational and follow-up skills
Intermediate to advanced English proficiency
Key Requirements
1+ years of experience in IT operations or ITSM support
Basic understanding of ITIL 4 concepts
Proficiency using Excel for data tracking
Experience managing documentation in shared repositories