Customer Support Manager

Malvern Panalytical Inc

Italy
**
Manage geographically dispersed teams
Develop cs strategy for the region
Improve cs business with kpis
** Malvern Panalytical Inc is seeking a Customer Support Manager to lead a geographically dispersed team, ensuring customer satisfaction and strategic alignment with company objectives. The ideal candidate should have substantial management experience, be fluent in Italian and English, and possess strong problem-solving skills. **

Job Summary

  • You will be entrusted with making sound strategic and transparent tactical decisions that reflect on Malvern Panalytical’s reputation, profitability and customer retention.
  • You will manage, motivate, develop and maintain a group of geographically dispersed CS Engineers and other Customer Support staff (when applicable) to meet and exceed the current and future needs of our customers.
  • Competitive benefits, salary and company car.

Matching Summary

Match Score: 75

** Malvern Panalytical Inc is seeking a Customer Support Manager to lead a geographically dispersed team, ensuring customer satisfaction and strategic alignment with company objectives. The ideal candidate should have substantial management experience, be fluent in Italian and English, and possess strong problem-solving skills. **

Skills & Requirements

Must-have

  • Manage geographically dispersed teams
  • Develop CS strategy for the region
  • Improve CS business with KPIs
  • Partner with internal groups
  • Address customer escalations
  • Manage personnel activities

Nice-to-have

  • Ambitious fast-growing company
  • Friendly and inclusive culture
  • Work on complex innovative software
  • Vibrant and multicultural team

Key Requirements

  • Substantial experience managing large team
  • Knowledge of PC operating systems
  • Knowledge of salesforce.com
  • Knowledge of MS office suite
  • Ability to travel
  • Fluent in Italian
  • Fluent in English

Work Rights

Not specified

Tailored Resume

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