Technical Data Customer Support Operations - Fleet Management (m/f)

Airbus

Toulouse, France
Technical data customer support
Fleet management
Customer queries analysis
The team supports Airlines, lessors and MRO worldwide by providing up-to-date documentation throughout the aircraft lifecycle

Job Summary

  • The team supports Airlines, lessors and MRO worldwide by providing up-to-date documentation throughout the aircraft lifecycle.
  • Responsibilities include analyzing customer queries, managing customer relationships, and contributing to business performance and project activities.
  • Benefits include attractive salary, profit sharing, employee savings plan, extra days-off, and extensive e-learning opportunities.

Matching Summary

The team supports Airlines, lessors and MRO worldwide by providing up-to-date documentation throughout the aircraft lifecycle.

Skills & Requirements

Must-have

  • Technical Data Customer Support
  • Fleet Management
  • Customer queries analysis
  • Internal stakeholder interfaces
  • Customer satisfaction
  • Technical Data policy definition

Nice-to-have

  • Customer knowledge capitalization
  • Subcontractor performance monitoring
  • Proactive information sharing
  • Continuous process improvement
  • Team project contribution

Key Requirements

  • Bachelor’s degree required
  • Professional experience in aeronautical industry
  • Customer Support experience preferred
  • Aircraft systems understanding
  • Airline operations understanding
  • Negotiation level English (C1)

Work Rights

Not specified

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