Manager, Guest Recognition Operations Training

Four Seasons

Toronto, Ontario, Canada
Base: $95,000 - $105,000 cad; bonus/equity: not sp...
Hybrid
Guest recognition system optimization
Operational training leadership
Golden platform expertise
The Manager, Guest Recognition Operations Training plays a critical role in optimizing guest recognition processes through the Golden platform and all systems across Four Seasons properties

Job Summary

  • The Manager, Guest Recognition Operations Training plays a critical role in optimizing guest recognition processes through the Golden platform and all systems across Four Seasons properties.
  • This role provides operational training and leadership across all properties to ensure a consistent, exceptional guest experience while collaborating closely with both on-property and corporate teams.
  • Four Seasons is committed to a world-class employee experience and company culture, supporting diversity, inclusion, and social impact initiatives globally.

Matching Summary

The Manager, Guest Recognition Operations Training plays a critical role in optimizing guest recognition processes through the Golden platform and all systems across Four Seasons properties.

Salary

Base: $95,000 - $105,000 CAD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Guest recognition system optimization
  • Operational training leadership
  • Golden platform expertise
  • Luxury hotel operations experience
  • Cross-functional collaboration
  • International travel flexibility

Nice-to-have

  • Continuous improvement mindset
  • Strong communication and interpersonal skills
  • Adaptability to evolving guest expectations
  • Experience with e-learning development
  • Proficiency with multiple guest management systems

Key Requirements

  • Minimum 5+ years luxury hotel/resort operations
  • Proven experience in guest recognition and service excellence
  • Bachelor's degree preferred in hospitality or related field
  • Experience designing and delivering adult learning programs
  • Proficient in Rooms Division and guest management systems
  • Willingness to travel internationally approx. 30%
  • Ability to work flexible hours across time zones

Work Rights

Not specified

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