Early Retention Program Manager

Payoneer

Gurugram, India
**
Reduce customer churn
Analyze customer data
Root cause analysis
** Payoneer is seeking an Early Retention Program Manager in Gurugram, India, to lead initiatives aimed at reducing customer churn during the first three months of the customer lifecycle. The ideal candidate will possess strong analytical skills and exceptional stakeholder management abilities. **

Job Summary

  • Own the company’s Early Retention strategy focused on reducing churn during the first 90 days of the customer lifecycle.
  • Analyze customer data to identify churn patterns, risk signals, behavioral trends, and operational gaps.
  • Lead execution of retention initiatives end-to-end, ensuring accountability and timely delivery.

Matching Summary

Match Score: 75

** Payoneer is seeking an Early Retention Program Manager in Gurugram, India, to lead initiatives aimed at reducing customer churn during the first three months of the customer lifecycle. The ideal candidate will possess strong analytical skills and exceptional stakeholder management abilities. **

Skills & Requirements

Must-have

  • reduce customer churn
  • analyze customer data
  • root cause analysis
  • cross-functional action plans
  • lead execution of initiatives
  • define KPIs and metrics

Nice-to-have

  • strong analytical capabilities
  • exceptional stakeholder management
  • program leadership skills

Key Requirements

  • Experience in customer retention programs
  • Analytical and problem-solving skills
  • Cross-functional collaboration experience

Work Rights

Not specified

Tailored Resume

Cover Letter