Lead Customer Service Representative

BlueScope Recycling and Materials LLC

Base: $32.36 - $40.63ph; bonus/equity: targeted an...
Sap system support
Customer service representative duties
Microsoft office proficiency
The purpose of this position is to oversee day-to-day operations of the Customer Service Team, ensuring that key processes, customer needs, and business objectives are consistently met or exceeded while supporting sales, logistics, and production teams

Job Summary

  • The purpose of this position is to oversee day-to-day operations of the Customer Service Team, ensuring that key processes, customer needs, and business objectives are consistently met or exceeded while supporting sales, logistics, and production teams.
  • The Lead CSR works closely with the Customer Service Manager to implement procedures, monitor department KPIs, and drive operational excellence across the team.
  • This position's estimated hourly rate of pay range is $32.36 - $40.63 and is eligible for a targeted annual bonus, 401k Savings plan, Healthcare (medical, dental and vision), and other generous rewards.

Matching Summary

The purpose of this position is to oversee day-to-day operations of the Customer Service Team, ensuring that key processes, customer needs, and business objectives are consistently met or exceeded while supporting sales, logistics, and production teams.

Salary

Base: $32.36 - $40.63/hour; Bonus/Equity: Targeted annual bonus; Benefits: Healthcare, 401k Savings plan

Skills & Requirements

Must-have

  • SAP system support
  • Customer Service Representative duties
  • Microsoft Office proficiency
  • Data review and interpretation
  • Fast-paced environment management

Nice-to-have

  • Situational Leadership training
  • Leadership Development training
  • Coaching for Improved Performance training
  • Inspiring design options
  • Breakthrough thinking and innovations

Key Requirements

  • HS Diploma or GED
  • 5 years' customer service experience
  • ERP Experience
  • Manufacturing environment experience
  • Project management experience
  • SAP Software knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter