Senior Desktop Support Analyst

harriscomputer.eu

York, Maine, United States
Base: $50,000 - $52,000; bonus/equity: not specifi...
Hybrid
4-6 years desktop support experience
Ms windows operating systems proficiency
Ms exchange and office suite knowledge
The Senior Desktop Support Analyst provides crucial second-line support as a key member of the Managed Services team at York Hospital

Job Summary

  • The Senior Desktop Support Analyst provides crucial second-line support as a key member of the Managed Services team at York Hospital.
  • This role is responsible for resolving desktop and laptop hardware problems while managing incidents escalated from first-line support.
  • The position offers an opportunity to impact patient lives by empowering healthcare providers with superior technical support in a dynamic environment.

Matching Summary

The Senior Desktop Support Analyst provides crucial second-line support as a key member of the Managed Services team at York Hospital.

Salary

Base: $50,000 - $52,000; Bonus/Equity: Not specified; Benefits: Competitive compensation and benefits package

Skills & Requirements

Must-have

  • 4-6 years desktop support experience
  • MS Windows Operating Systems proficiency
  • MS Exchange and Office Suite knowledge
  • Citrix and Firewall/VPN configuration
  • Incident management from first-line support

Nice-to-have

  • Strong analytical and problem-solving skills
  • Excellent customer focus and anticipation
  • Ability to work effectively under pressure
  • Web page development assistance skills
  • Proactive virus issue resolution initiatives

Key Requirements

  • Bachelor of Arts or Science degree preferred
  • On-call rotation for 24/7 operations required
  • Local travel may be required for business needs

Work Rights

Not specified

Tailored Resume

Cover Letter