Customer Service Officer (12 hrs shift work)

CERTIS CISCO SECURITY PTE. LTD.

Singapore, Singapore
12 hours shift work experience
Phone and email customer support
Ticket tracking system usage
The role serves as the primary point of contact for customers requiring technical assistance via phone and email

Job Summary

  • The role serves as the primary point of contact for customers requiring technical assistance via phone and email.
  • You will coordinate with maintenance teams to resolve issues efficiently while keeping clients informed throughout the process.
  • Candidates must be available to work rotating shifts, including weekends and public holidays.

Matching Summary

Match Score: 75

The role serves as the primary point of contact for customers requiring technical assistance via phone and email.

Skills & Requirements

Must-have

  • 12 hours shift work experience
  • phone and email customer support
  • ticket tracking system usage
  • rotating shifts including weekends

Nice-to-have

  • Engineering or IT background
  • Strong verbal communication skills
  • Process improvement suggestions
  • Positive team spirit attitude

Key Requirements

  • At least 1 year in call centre or IT support
  • Fluency in English required
  • Able to work rotating shifts

Work Rights

Not specified

Tailored Resume

Cover Letter