Manage and resolve tier 1 Service Desk e-mail, phone, chat and in-person requests using phone, chat, in- person assistance and remote support technologies
Job Summary
Manage and resolve tier 1 Service Desk e-mail, phone, chat and in-person requests using phone, chat, in- person assistance and remote support technologies.
Monitors and administers ServiceNow Tickets in queue and performs operational tasks to ensure successful performance of IT Service Systems.
Invesco offers competitive compensation, flexible hybrid work, comprehensive benefits including medical insurance for employee and family, and development opportunities.
Matching Summary
Manage and resolve tier 1 Service Desk e-mail, phone, chat and in-person requests using phone, chat, in- person assistance and remote support technologies.
Skills & Requirements
Must-have
Manage and resolve tier 1 Service Desk requests
Troubleshoot tier 2-3 Service Desk issues
Monitor ServiceNow Tickets in queue
Monitor IT Service Systems performance
Work in rotational night shift and weekend
Nice-to-have
Cooperate in a team environment
Establish priorities and meet deadlines
Concentrate on detailed information
Act with integrity and create impact
Build on different voices and perspectives
Key Requirements
Bachelor’s Degree in Information Technology Systems preferred
Knowledge of ITIL v4 preferred
Minimum three years of operational experience in IT environment
Experience working in IT Service Desk/Helpdesk with calling experience preferred
Experience working on LAN admin/ServiceNow/Active Directory is a plus