Enterprise Customer Success Manager, DX

Atlassian

London, United Kingdom
Base pyy higher than typical market range; eligibl...
Remote
Enterprise customer success management experience
Technical account management expertise
Full customer lifecycle ownership
This role involves partnering with a small portfolio of DX's Enterprise customers to drive engineering transformation using the platform

Job Summary

  • This role involves partnering with a small portfolio of DX's Enterprise customers to drive engineering transformation using the platform.
  • The position requires owning the full customer lifecycle from implementation through renewal while ensuring product utilization and business alignment.
  • Atlassian offers competitive compensation including base pay, commissions, equity, and extensive health and wellbeing benefits.

Matching Summary

This role involves partnering with a small portfolio of DX's Enterprise customers to drive engineering transformation using the platform.

Salary

Base pay higher than typical market range; Eligible for commissions and equity; Benefits include health resources and paid volunteer days

Skills & Requirements

Must-have

  • Enterprise customer success management experience
  • Technical account management expertise
  • Full customer lifecycle ownership
  • Renewal and expansion target achievement
  • Executive stakeholder relationship building

Nice-to-have

  • Startup experience in high-growth environments
  • Background working with technical engineering audiences
  • Management consulting background
  • Proactive strategic partnership mindset
  • Obsessive attention to detail and process

Key Requirements

  • Experience in Enterprise space
  • Ability to quickly learn technical topics
  • Strong presentation and communication skills
  • Proven track record of meeting deadlines

Work Rights

Must be eligible to work in the UK

Tailored Resume

Cover Letter