Director, Customer Performance Management (cox Fleet)

Cox Automotive Corporate Services LLC

Base: $148,500.00 - $247,500.00; bonus/equity: eli...
Hybrid
10+ years related experience
5+ years people leadership
Data-driven decision making proficiency
Cox Automotive is seeking a Director of Customer Performance Management to lead customer retention and operational excellence in fleet services. This hybrid role requires a strategic leader with strong customer service skills and a deep understanding of performance management frameworks

Job Summary

  • This senior leader role is responsible for driving growth, customer retention, and operational excellence across a marketplace of fleet services.
  • The position requires defining and executing a customer performance strategy while partnering closely with Sales, Operations, and Product teams.
  • Employees are eligible for flexible vacation policies, paid wellness time, and comprehensive benefits including health care and retirement planning.

Matching Summary

Match Score: 85

Cox Automotive is seeking a Director of Customer Performance Management to lead customer retention and operational excellence in fleet services. This hybrid role requires a strategic leader with strong customer service skills and a deep understanding of performance management frameworks.

Salary

Base: $148,500.00 - $247,500.00; Bonus/Equity: Eligible for incentive program; Benefits: Flexible vacation, 160 hours wellness pay, health insurance, 401(k)

Skills & Requirements

Must-have

  • 10+ years related experience
  • 5+ years people leadership
  • Data-driven decision making proficiency
  • Fleet maintenance oversight
  • Customer retention strategy execution

Nice-to-have

  • Fleet or maintenance management background
  • Consultative approach to customer needs
  • Experience with executive-level relationships
  • Continuous improvement culture building
  • Technology adoption for workflow efficiency

Key Requirements

  • Bachelor's degree required
  • Minimum 10 years related experience
  • 5+ years people leadership experience
  • Must be authorized to work in US without sponsorship
  • Pass pre-employment drug test

Work Rights

Must be authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter