Customer Service Representative

Thomson Reuters Corporation

Not specified; not specified; comprehensive benefi...
Hybrid
Excellent verbal and written communication skills
Strong emotional intelligence and patience
Proven problem-solving and time management abilities
This role involves responding promptly to customer inquiries via phone, email, and chat while resolving issues with empathy

Job Summary

  • This role involves responding promptly to customer inquiries via phone, email, and chat while resolving issues with empathy.
  • Employees benefit from a flexible hybrid work model offering 2-3 days in the office and up to 8 weeks of work-from-anywhere annually.
  • The company fosters a culture of continuous learning with access to mental health resources, tuition reimbursement, and paid volunteer days.

Matching Summary

This role involves responding promptly to customer inquiries via phone, email, and chat while resolving issues with empathy.

Salary

Not specified; Not specified; Comprehensive benefits including flexible vacation, mental health days, and retirement savings

Skills & Requirements

Must-have

  • Excellent verbal and written communication skills
  • Strong emotional intelligence and patience
  • Proven problem-solving and time management abilities
  • Ability to navigate complex customer interactions
  • Commitment to data privacy and company policies

Nice-to-have

  • Previous customer service or client-facing experience
  • Familiarity with CRM systems and digital tools
  • Existing knowledge of Thomson Reuters products
  • Growth mindset and eagerness to learn new skills
  • Collaborative approach to sharing best practices

Key Requirements

  • Demonstrated emotional intelligence and patience
  • Strong persuasion and influencing skills
  • Exceptional time management and organizational skills
  • Commitment to upholding company policies and procedures

Work Rights

Not specified

Tailored Resume

Cover Letter