Analyst - Customer Service

Alight

Not specified; not specified; comprehensive total ...
4-6 years international customer service voice experience
Graduate degree with aggregate marks >=55%
Excellent verbal and written communication skills
The role requires representing the Service Center to deliver timely and accurate customer service across phone and web chat mediums

Job Summary

  • The role requires representing the Service Center to deliver timely and accurate customer service across phone and web chat mediums.
  • Employees are expected to articulate complex client plans and provisions in a simplified manner to help participants make informed decisions.
  • The company offers a comprehensive total rewards package including health coverage, retirement plans, and continuing education opportunities.

Matching Summary

The role requires representing the Service Center to deliver timely and accurate customer service across phone and web chat mediums.

Salary

Not specified; Not specified; Comprehensive total rewards package including health, retirement, and vacation

Skills & Requirements

Must-have

  • 4-6 years international customer service voice experience
  • Graduate degree with aggregate marks >=55%
  • Excellent verbal and written communication skills
  • Ability to work evening/night shifts
  • Proficiency in MS Office applications

Nice-to-have

  • Experience with CS tools and client plans
  • Strong analytical skills and attention to detail
  • Empathy and ability to build confidence
  • Proactive self-learning and development mindset

Key Requirements

  • Graduate degree (BA, B.Com, BCA) with no gaps or failures
  • 4-6 years of experience in International Customer Service Voice
  • Authorization to work in the employing country without visa sponsorship

Work Rights

Must have work authorization in the employing country without future sponsorship

Tailored Resume

Cover Letter