Manager, Product Technical Support

Fidelity National Information Services

Pie, FL, US
Hybrid (onsite tuesdays, wednesdays & thursdays)
Operational leader
Sla attainment
Ticket quality
Fidelity National Information Services (FIS) is seeking a Manager for Product Technical Support in a hybrid role located in Pie, FL. The ideal candidate will have extensive management experience, strong technical skills, particularly in B2K, and a proven track record in escalation management

Job Summary

  • This role is an operational leader accountable for SLA attainment, team readiness, ticket quality, and One FIS standards, serving as the primary escalation owner.
  • You will be responsible for maintaining visibility into daily operations, allocating work, leading stand-ups, and owning complex technical issues requiring cross-functional coordination.
  • FIS offers a career to shape the future of fintech with continuous learning, development opportunities, a collaborative culture, and competitive salary and benefits.

Matching Summary

Match Score: 85

Fidelity National Information Services (FIS) is seeking a Manager for Product Technical Support in a hybrid role located in Pie, FL. The ideal candidate will have extensive management experience, strong technical skills, particularly in B2K, and a proven track record in escalation management.

Skills & Requirements

Must-have

  • Operational leader
  • SLA attainment
  • Ticket quality
  • One FIS standards
  • Technical issue resolution
  • Cross-functional coordination

Nice-to-have

  • Payments industry experience
  • Product management tools experience
  • Client relationship management skills
  • Team-oriented culture

Key Requirements

  • 5–10 years of management experience
  • Proven people-management experience
  • Strong escalation-management skills
  • Background in Credit B2K technical support
  • Technical understanding of B2K (preferred)

Work Rights

Not specified

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