Customer Service Director - France

VELUX Group

Morangis, France
Not specified (assumed in-office based on company culture)
20+ years customer service experience
After-sales operations management
Customer relationship management (crm)
VELUX Group is seeking a Customer Service Director for its operations in France, responsible for leading customer care strategies and ensuring high levels of customer satisfaction. The role requires extensive experience in customer service management, with a focus on transforming the department into a profit center while maintaining strong performance metrics

Job Summary

  • The Customer Services Director will lead the French leadership team to design and execute market strategies ensuring seamless delivery from first contact to after-sales support.
  • This role requires owning the customer relationship management across multiple touch points including websites, contact centers, and advisory services to enhance the overall customer experience.
  • Candidates must demonstrate strong financial acumen by managing the department P&L and transforming the customer care function into a source of profit while maintaining best-in-class NPS scores.

Matching Summary

Match Score: 85

VELUX Group is seeking a Customer Service Director for its operations in France, responsible for leading customer care strategies and ensuring high levels of customer satisfaction. The role requires extensive experience in customer service management, with a focus on transforming the department into a profit center while maintaining strong performance metrics.

Skills & Requirements

Must-have

  • 20+ years customer service experience
  • After-sales operations management
  • Customer relationship management (CRM)
  • P&L ownership for customer care
  • Strategic team leadership
  • French and English fluency

Nice-to-have

  • Experience transforming cost to profit center
  • High-performance culture building
  • Cross-functional collaboration skills
  • Data analytics proficiency
  • Change management expertise

Key Requirements

  • Master's degree in Business, Operations, or Engineering
  • 20+ years of customer service experience
  • Fluency in French and English
  • Proven track record in team leadership
  • Experience with CRM platforms and data analytics

Work Rights

Not specified

Tailored Resume

Cover Letter