Customer Service Co-ordinator

JCI

Sunbury, United Kingdom
Base: competitive salary reflecting skills + exper...
Onsite
Customer service experience
Planning and scheduling appointments
Managing inbound and outbound telephone activity
Our Customer Service Dispatchers provide support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments

Job Summary

  • Our Customer Service Dispatchers provide support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments.
  • We offer a competitive salary reflecting your skills and experience along with generous and flexible leave entitlement including a holiday purchase scheme.
  • Comprehensive benefits include pension plan with employer contribution match, life assurance, employee assistance program, referral scheme, and exclusive discounts.

Matching Summary

Our Customer Service Dispatchers provide support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments.

Salary

Base: Competitive Salary reflecting skills and experience; Bonus/Equity: Not specified; Benefits: Pension plan up to 7% employer match, life assurance, employee assistance program, referral scheme, exclusive discounts

Skills & Requirements

Must-have

  • Customer Service experience
  • Planning and scheduling appointments
  • Managing inbound and outbound telephone activity
  • Optimising engineer resource utilisation
  • Ordering materials for customer visits

Nice-to-have

  • Scheduling and planning experience
  • Industry experience
  • Liaising with third party providers
  • Supporting in-field activities

Key Requirements

  • Required Customer Service experience
  • Computer literate

Work Rights

Not specified

Tailored Resume

Cover Letter