Squad Master/ Senior Customer Journey Expert - Tribe Dbcf Business & Wholesale Banking Delivery

23

Brussels, Belgium
Hybrid (50% in-office presence required)
Squad master backlog management
Customer journey end-to-end ownership
English and french or dutch fluency
The job posting is for a Squad Master/Senior Customer Journey Expert in the Business & Wholesale Banking Delivery domain at ING in Brussels. The role focuses on enhancing customer experience, managing backlogs, and leading risk management activities while embodying a proactive and customer-centric mindset

Job Summary

  • The role involves managing the squad's backlog and leading agile ceremonies such as daily stand-ups and sprint plannings.
  • You will have end-to-end ownership of key processes for opening accounts for self-employed and legal entities in business banking.
  • The position offers a hybrid working model requiring 50% presence at the Brussels HQ with an opportunity for high visibility leadership.

Matching Summary

Match Score: 85

The job posting is for a Squad Master/Senior Customer Journey Expert in the Business & Wholesale Banking Delivery domain at ING in Brussels. The role focuses on enhancing customer experience, managing backlogs, and leading risk management activities while embodying a proactive and customer-centric mindset.

Skills & Requirements

Must-have

  • Squad Master backlog management
  • Customer journey end-to-end ownership
  • English and French or Dutch fluency
  • Non-financial risk management activities
  • Agile sprint planning and stand-ups

Nice-to-have

  • Data driven analytical mindset
  • Proactive problem identification
  • Team success orientation
  • Curiosity and eagerness to learn
  • High visibility stakeholder interaction

Key Requirements

  • Fluency in English and French or Dutch
  • Experience in project and process management
  • Self-disciplined and proactive work style

Work Rights

Not specified

Tailored Resume

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