The role involves leading day-to-day operations, maintenance planning, and service request management for Salesforce CRM
Job Summary
The role involves leading day-to-day operations, maintenance planning, and service request management for Salesforce CRM.
Candidates will coordinate across business users, support teams, engineers, and vendors to ensure timely delivery and issue resolution.
The position offers a fun working environment, an employee wellness program, and structured development opportunities within a SHRI 2025 Gold winner company.
Matching Summary
Match Score: 85
The role involves leading day-to-day operations, maintenance planning, and service request management for Salesforce CRM.
Skills & Requirements
Must-have
6-8 years application support experience
Salesforce CRM platform management
BAU operations and maintenance planning
Service request intake and triage
Vendor and stakeholder governance
Release coordination and change management
Nice-to-have
ITIL or Agile service management familiarity
Public sector project experience
Strong written and verbal communication
Structured development framework exposure
Key Requirements
6-8 years relevant experience in application support or product operations