Customer Service Rep, Covered California

CalOptima Foundation

Orange, CA, US
Base: $47,840 - $64,584 annually; bonus/equity: no...
On-site
6 months call center experience
Covered california health insurance knowledge
35 wpm typing speed
This role serves as the first line of contact for members and providers regarding Covered California eligibility, benefits, and covered services

Job Summary

  • This role serves as the first line of contact for members and providers regarding Covered California eligibility, benefits, and covered services.
  • The position requires maintaining high-quality performance standards while ensuring dignity and respect for all community members.
  • Employees receive a comprehensive benefits package including CalPERS pension, generous PTO, and tuition reimbursement.

Matching Summary

This role serves as the first line of contact for members and providers regarding Covered California eligibility, benefits, and covered services.

Salary

Base: $47,840 - $64,584 annually; Bonus/Equity: Not specified; Benefits: CalPERS pension, PTO, tuition reimbursement

Skills & Requirements

Must-have

  • 6 months call center experience
  • Covered California health insurance knowledge
  • 35 WPM typing speed
  • High school diploma or equivalent

Nice-to-have

  • Bilingual in English and Spanish
  • Experience with Individual and Family Plans
  • Mission-driven culture focus
  • Flexible evening and weekend availability

Key Requirements

  • High school diploma plus 6 months call center experience
  • Required experience with Covered California marketplace
  • Minimum typing speed of 35 words per minute

Work Rights

Not specified

Tailored Resume

Cover Letter