Account Manager - First Year

3P Learning

Chicago, United States
65,000 - 75,000 py
Remote
Customer onboarding and implementation
Product demonstrations and training
Customer health checks and strategic check-ins
Manage a portfolio of first-year school customers, ensuring high levels of engagement, satisfaction and retention

Job Summary

  • Manage a portfolio of first-year school customers, ensuring high levels of engagement, satisfaction and retention.
  • Lead the onboarding process for new schools, ensuring successful implementation within the first 45 days.
  • Collaborate with Sales, Marketing and Customer Support teams to deliver a seamless and consistent customer experience.

Matching Summary

Manage a portfolio of first-year school customers, ensuring high levels of engagement, satisfaction and retention.

Salary

65,000 - 75,000

Skills & Requirements

Must-have

  • Customer onboarding and implementation
  • Product demonstrations and training
  • Customer health checks and strategic check-ins
  • CRM platform usage (e.g. Salesforce)
  • Customer data analysis for strategy

Nice-to-have

  • Passionate about education
  • Proactive and solutions-focused
  • Highly organized with attention to detail
  • Data curious and metric-driven
  • Team player and cross-functional collaborator

Key Requirements

  • 3+ years experience in account management, customer success or sales
  • Proven track record of meeting targets
  • Experience onboarding and supporting customers
  • Experience managing a portfolio of accounts
  • Strong presentation and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter