Swift Client Services Lead (m/w/d)

Broadridge Business Process Outsourcing LLC

Hybrid
Swift alliance access experience
Swift gateway technical expertise
2nd level support management
The role involves leading a team to ensure the stable, secure, and efficient operation of the global SWIFT Service Bureau

Job Summary

  • The role involves leading a team to ensure the stable, secure, and efficient operation of the global SWIFT Service Bureau.
  • Candidates will be responsible for managing client support, resolving complex incidents, and driving strategic service improvements.
  • Broadridge fosters an inclusive culture that empowers associates to bring their authentic best to work while leveraging AI tools in hiring.

Matching Summary

The role involves leading a team to ensure the stable, secure, and efficient operation of the global SWIFT Service Bureau.

Skills & Requirements

Must-have

  • SWIFT Alliance Access experience
  • SWIFT Gateway technical expertise
  • 2nd Level support management
  • Incident management process ownership
  • Team leadership and coaching skills
  • German and English language proficiency

Nice-to-have

  • AI integration interest
  • Automation tool experience
  • Global organization background
  • Matrix structure navigation
  • Supplier relationship management
  • Continuous process optimization mindset

Key Requirements

  • 5-7 years banking/finance industry experience
  • Degree in IT or Business Administration
  • Valid German work authorization required
  • Experience with SWIFT infrastructure security
  • ITIL or Project Management certification preferred

Work Rights

Work permit for Germany required

Tailored Resume

Cover Letter