Senior Member Relations Manager- Soho House New York

Soho House & Co Inc.

New York, NY, United States
On-site
Strong member-facing presence on the floor
Experience with vip and valued member relationships
Ability to manage behavioral issues in real time
Senior Member Relations Managers are responsible for the end-to-end successful experience of every member and guest visiting or staying at the Houses

Job Summary

  • Senior Member Relations Managers are responsible for the end-to-end successful experience of every member and guest visiting or staying at the Houses.
  • The role requires overseeing relationships between members, operations, and events to ensure optimized visits and continued appreciation for the membership.
  • Success is measured by high member feedback, increased house visits from regulars, and maximized revenue through upsells and table-side opportunities.

Matching Summary

Senior Member Relations Managers are responsible for the end-to-end successful experience of every member and guest visiting or staying at the Houses.

Skills & Requirements

Must-have

  • Strong member-facing presence on the floor
  • Experience with VIP and valued member relationships
  • Ability to manage behavioral issues in real time
  • Proficiency with Micros POS system
  • Organized and efficient multitasking skills

Nice-to-have

  • Passion for Soho House brand culture
  • Social and outgoing personality
  • Initiative to create memorable personal moments
  • Ability to work collaboratively across teams

Key Requirements

  • Highly social and outgoing individual
  • Strong communication skills
  • Ability to take initiative

Work Rights

Not specified

Tailored Resume

Cover Letter