Customer Relationship Specialist - North Rockhampton

Bank of Queensland

North Rockhampton, Queensland, Australia
Customer service experience
Personalised banking experiences
Engage customers in quality conversations
As a Customer Relationship Specialist, you’ll build genuine relationships by delivering personalised, meaningful banking experiences and connecting customers with the right solutions

Job Summary

  • As a Customer Relationship Specialist, you’ll build genuine relationships by delivering personalised, meaningful banking experiences and connecting customers with the right solutions.
  • Your day will be dynamic and customer-focused, involving conversations to uncover goals, supporting a range of products, and managing loan variations with care and accuracy.
  • This role is a clear launchpad into lending with structured training and exposure to real customer scenarios, supported on a defined pathway toward becoming a Lending Specialist.

Matching Summary

As a Customer Relationship Specialist, you’ll build genuine relationships by delivering personalised, meaningful banking experiences and connecting customers with the right solutions.

Skills & Requirements

Must-have

  • Customer service experience
  • Personalised banking experiences
  • Engage customers in quality conversations
  • Manage loan variations and pricing
  • Proactively manage leads
  • Champion digital banking tools

Nice-to-have

  • Genuinely enjoys helping people succeed
  • Naturally curious and solutions-focused
  • Positive, can-do mindset
  • Thrives in a collaborative environment
  • Motivated to go above and beyond

Key Requirements

  • Previous experience in customer service
  • Ideally within banking or financial services
  • Exposure to consumer lending
  • Comfortable navigating systems
  • Strong attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter