Strategic Program Manager, Support

Stripe

Remote, United States
Not specified; not specified; not specified
Remote
7+ years strategy and operations experience
Cross-functional stakeholder management
End-to-end project execution
Stripe is seeking a Strategic Program Manager for Support to enhance user experiences and operational efficiency within their support organization. The ideal candidate will have extensive experience in strategy and operations, particularly in fast-paced, cross-functional environments

Job Summary

  • The Support Programs team is responsible for creating and executing strategies to optimize user experiences across products and support channels.
  • You will drive strategic initiatives to improve user experience and operational efficiency by collaborating with leadership across Support, Product, and internal teams.
  • This role requires the ability to scope large projects, translate strategy into operational plans, and resolve ambiguity while managing multiple workstreams in parallel.

Matching Summary

Match Score: 85

Stripe is seeking a Strategic Program Manager for Support to enhance user experiences and operational efficiency within their support organization. The ideal candidate will have extensive experience in strategy and operations, particularly in fast-paced, cross-functional environments.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 7+ years strategy and operations experience
  • Cross-functional stakeholder management
  • End-to-end project execution
  • Data-driven strategic insights
  • Complex topic ownership

Nice-to-have

  • Customer-facing role experience
  • Fintech or payments industry background
  • SQL and data analysis proficiency
  • Technical product understanding
  • Internal documentation platform usage

Key Requirements

  • 7+ years of experience in strategy, operations, consulting, or program management
  • Strong analytical skills to derive strategic insights from data
  • Experience managing end-to-end execution of transformative projects

Work Rights

Not specified

Tailored Resume

Cover Letter