This role involves owning the post-sale relationship for a portfolio of customers to ensure measurable value and engagement throughout their lifecycle
Job Summary
This role involves owning the post-sale relationship for a portfolio of customers to ensure measurable value and engagement throughout their lifecycle.
The company offers a comprehensive benefits package including market competitive health insurance, two company-wide Mental Health Days off, and tuition reimbursement.
Employees are expected to act as trusted advisors who drive product adoption, monitor customer health, and proactively mitigate churn risks.
Matching Summary
This role involves owning the post-sale relationship for a portfolio of customers to ensure measurable value and engagement throughout their lifecycle.
Salary
Base: $93,100 - $172,900 USD; Bonus/Equity: Target sales incentive included; Benefits: Comprehensive health, dental, vision, 401k match, mental health days
Skills & Requirements
Must-have
1-3 years in SaaS Customer Success
Bachelor's degree in Business or related field
Proficiency in CRM and Customer Success platforms
Nice-to-have
Strong relationship building skills
Data-driven decision making approach
Strategic thinking and big picture view
Adaptable and proactive mindset
Experience with low-complexity upsells
Key Requirements
1-3 years experience in Customer Success or Account Management
Bachelor's degree in Business, Marketing, Communication, or equivalent
US work authorization required for eligible locations